Context
Before using our Contractor Solution, every client must have their payment profile approved by our payment provider, Nium.
This process is required for compliance and ensures that all payments are handled according to international financial regulations.
Sometimes, a payment profile may be rejected after Nium’s review.
Talk Track
VERSION 1
Thank you for your patience while we completed the compliance review of your payment profile.
As part of our standard compliance process, every client must have their payment profile approved by Nium, our payment provider. Occasionally, our payment provider may decline a profile after completing their internal compliance checks.
In your case, the payment profile was unfortunately rejected by Nium
Unfortunately, we don’t receive detailed feedback on the specific reason for the decision. Rejections can happen for a few possible reasons such as missing documentation, inconsistencies in company details, or because the business operates in a restricted or highly regulated industry under Nium’s policies.
I completely understand this outcome can be disappointing. Please know that this is not a reflection of your company or our interest in working with you, it’s simply the result of strict financial regulations that Nium must follow globally.
Unfortunately, this is not something we can override internally, as it’s tied to Nium’s compliance policies. That means we won’t be able to proceed with the Contractor Solution under this profile.
If you’d like, we can explore alternative ways to collaborate or review other solutions that might still support your needs.