Talk Track: What Qualifies for a Money Back Guarantee Refund [English]

Pillars: Trust, Transparency

A refund is triggered if WorkMotion causes a clear service failure within the first three months. This can happen in one of two ways.

First, if there is a material service failure that directly impacts employment, such as a wrong or late salary, or incorrect legal terms in an employment contract. In that case, we refund the Monthly Service Fee for the affected month.

Second, if two non material service failures occur in the same month, for example repeated slow responses or internal handover gaps that cause avoidable delays. Again, the refund applies to the Monthly Service Fee for that month.

Pillars: Customer & Talent Experience, Transparency

The guarantee is designed to be practical and easy to understand. A refund applies if WorkMotion causes a service issue that materially affects your setup, such as a late or incorrect salary, or an invoicing error that leads to payment issues.

It can also apply if smaller issues happen repeatedly in the same month. For example, slow or unclear responses combined with preventable delays between teams. If that happens twice in one month, the Monthly Service Fee for that month is refunded.

Pillars: Effortless, Trust

There are two clear paths to a refund. One is a material service failure caused by WorkMotion, such as an incorrect contract clause or a statutory submission error. That immediately qualifies for a refund of the Monthly Service Fee for that month.

The second is when two non material issues occur together in the same month, like needing repeated follow ups to get a basic update or delays caused by internal misalignment. In that case, the Monthly Service Fee for the affected month is also refunded.