Upon receiving a request from the talent to fill in/sign a bank document, please follow the process below:
1) Employee Request
The employee contacts us to request assistance in filling out documents needed for their bank, such as for a loan application.
2) Coordination with Payroll Vendor
LC team should reach out to Maja Kovačević at HLB T&M Consulting (Payroll vendor) via email at maja.k@tmconsulting.co.rs. Clarifying that this needs to be filled by hand.
Maja will print the required documents and complete them by hand, as documents in Serbia must be wet-filled and signed.
3) Once Maja provides the filled-out document, proceed with the following processes:
Qualified Electronic Signature (QES) Process
Ensure the Serbian stamp is added to the document (if necessary) at every M.P. sign, and send it via DocuSign for Jan’s electronic signature.
Wet Signing Process: "In case the hard copy is requested by the talent. If it is not clear what the talent needs, please ask and set their expectations regarding the timeline"
Confirm the address on which the document will be sent with the talent.
Create a jira ticket for Mariam Shamsan to obtain Jan’s wet signature and stamp.
After signing, dispatch the document to the EE and provide them with a scanned copy of the wet-signed document for their records on the HC case.
Once the document is dispatched, confirm the tracking number with the EE.
Source (if any): Previous cases: 00278033 - 00278161
Submitter: Nermine Tarek